Privacy Policy – Vivid Care
Effective Date: 1/1/2025
At Vivid Care, your privacy is important to us. This Privacy Policy outlines how we collect, use, and share your information when you interact with our services, including SMS communications.
1. Information We Collect
We collect personal information you voluntarily provide when using our services, such as:
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Name, email address, phone number
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Appointment information
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Communication preferences (including SMS consent)
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Any other information you provide via forms or messages
We may also collect non-personal data such as browser type, IP address, and usage data to enhance your experience.
2. How We Use Your Information
We use your information for purposes including:
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Responding to inquiries and providing customer support
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Administrative and internal business purposes
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Sending relevant SMS updates (only if consent is given)
3. Information Sharing
We do not sell or rent your personal information. We may share information with trusted service providers only as necessary for operational purposes (e.g., appointment systems, customer service platforms), and such providers are bound to keep your data confidential.
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
4. Data Security
We implement a range of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure.
5. Your Choices
You may opt out of marketing emails and SMS communications at any time by following opt-out instructions provided in those communications.
6. Access & Updates
You can request access to your information or ask for updates by contacting us at info@vividcareny.com
7. Policy Updates
We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated effective date.
SMS Terms & Conditions – Vivid Care1. SMS Consent Communication:
Phone numbers collected for SMS communication will not be shared with third parties for marketing purposes.
2. Types of SMS Communications:
If you consent to receive SMS messages from Vivid Care, you may receive:
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Appointment reminders
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Follow-up health-related messages
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Office updates or important notifications
Example Message:
“Hello, this is a reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
“Hello, this is a reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
3. Message Frequency:
You may receive up to 7 messages per week, depending on appointment activity or related updates.
4. SMS Fees:
Standard message and data rates may apply depending on your carrier. International rates may vary.
5. Opt-In Method:
You can opt in to receive SMS messages by:
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By submitting an online form
6. Opt-Out Method:
To stop receiving SMS messages:
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Reply “STOP” to any SMS received
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Or direct contact can be made to request removal from the messaging list.
7. Help:
For assistance, reply “HELP” or contact us at info@vividcareny.com.
8. Standard Disclosures:
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Message and data rates may apply
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Opt out at any time by texting “STOP”
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For help, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages
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Message frequency may vary
Accessibility NoticeThis Privacy Policy and Terms & Conditions are available on all pages of vividcareny.com via the footer link. For questions or accessibility support, please contact info@vividcareny.com
